(Field) Service Engineer [m/f/d]

Permanent employee, Full-time · Monheim am Rhein, NRW, Germany

Your mission

Improve the future of cancer treatment with us - determined, courageous and as a team!

At Resolve Biosciences, we are working to better understand complex biological processes - with the aim of enabling new therapeutic approaches. To do this, we need people who think boldly, take responsibility and enjoy learning

We are looking to hire a passionate (Field) Service Engineer (f/m/d). You will become a member of the Field Service team, servicing our Molecular Cartography™ platforms at Resolve’s Labs as well as customer sites.  
The role is based in the company’s headquarters in Monheim am Rhein, Germany.  

Your Responsibilities:

Troubleshoot, repair, and perform maintenance on our in-house Molecular Cartography™ platforms, in Monheim and customer sites. 
Installation and relocations of our Molecular Cartography™ platforms. 
Provide technical remote and phone support to customers. 
Coordinate service activities with site personnel, as needed. 
Document activities, create service reports as required. 
Train others to perform servicing activities on our Molecular Cartography ™ platforms. 
Generate service instruction documentation. 
Propose design changes to improve reliability, serviceability, and the customer experience. 
Follow all safety policies and procedures.

Your profile

Master’s degree in an engineering/science field or equivalent experience. 
Experience of servicing electro-mechanical and/or optics devices, preferably for the life sciences or medical device industry. 
3-5 years experience in comparable roles.
Exceptional customer service skills and professionalism. 
Ability to troubleshoot and solve malfunctions in complex electromechanical systems. 
Excellent organizational, time management, written and verbal communication skills. 
Proficient in Microsoft Office products (Word, Excel, Outlook). 
Detail-oriented, ability to follow procedures without deviations. 
Ability to lift and carry items weighing up to 50 lbs (approx. 23 kg).
Willingness to up to 30% travel.

Personal Characteristics

At Resolve Biosciences, we believe that diversity, equity, and inclusion are essential to our success. We welcome applicants of all genders, ethnicities, nationalities, religions, abilities, and backgrounds to apply for our open positions. We are committed to creating a workplace where everyone feels valued, respected, and supported.

Why us?

We are a young, dynamic life science company with a focus on molecular pathology. Since 2020, we have been working on the fields of application and developing our own Molecular Cartography™ technology, which can be used to visualize gene and protein expression in tissue sections at the subcellular level in high spatial resolution.

Every individual counts: Our current team of around 60 members work in an interdisciplinary manner, with passion and creativity to advance our goal - because only together we can really make a difference!

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About us

What you can expect from us:

Helping to shape things instead of just running along: We never stand still - and your ideas count.
Short paths, clear words: Direct communication instead of detours.
Quick decisions: We are quick, pragmatic and solution-oriented.
Growth with purpose: You continue to develop - as part of a meaningful mission.

@Resolve - We ACT:
Accountability - We take responsibility - for each other and for achieving our goal.
Courage - We question, try things out, keep at it and move forward courageously.
Trust - We trust in ourselves, each other and grow together and pull together - One Team

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We are looking forward to hearing from you!

Thank you for your interest in Resolve Biosciences. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to careers@resolvebiosciences.com.